Refund Policy

Last Updated: 01-Jan-2025

At ZapTide, we value your satisfaction and strive to provide the best services and products. This Refund Policy outlines the conditions under which refunds may be granted. By using our services, you agree to this policy.

1. Eligibility for Refunds

  • Refunds are only available for specific services or products as outlined in your service agreement.
  • Requests for refunds must be made within [Insert Timeframe, e.g., 14 days] of the purchase or completion of the service.
  • Refunds will not be issued for services or products that have been delivered as agreed or completed to satisfaction.

2. Conditions for Refunds

A refund may be issued under the following conditions:

  1. Service Not Delivered: If a service you purchased has not been delivered as per the agreed timeline.
  2. Quality Issues: If the delivered service or product does not meet the agreed quality standards outlined in your contract.
  3. Incorrect Billing: If you were charged incorrectly or for a service you did not authorize.

3. Non-Refundable Items

  • Customized services that have been initiated or completed.
  • Products or services purchased on a trial or promotional basis unless otherwise stated.
  • Delays caused by the client, such as failure to provide required information or approvals.

4. Refund Request Process

  1. Contact Us: Submit your refund request by contacting our support team at support@zaptide.com with your order or service details.
  2. Evaluation: We will review your request and determine its eligibility based on the conditions outlined in this policy.
  3. Resolution: If eligible, refunds will be processed within [Insert Timeframe, e.g., 7–10 business days].

5. Refund Method

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

6. Cancellations

  • If you wish to cancel a service before it begins, you may be eligible for a full refund.
  • Cancellations after the service has started may be subject to partial refunds or deductions based on the work completed.

7. Dispute Resolution

If you disagree with our refund decision, you may contact our support team to escalate the matter. We aim to resolve disputes fairly and promptly.

8. Changes to Refund Policy

ZapTide reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

Contact Us

For questions or concerns regarding this Refund Policy, please reach out to us:
Email: contactus@zaptide.com

Thank you for choosing ZapTide. Your trust is our priority, and we’re here to ensure your satisfaction with our services.

Let me know if you’d like to adjust this policy further!

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